Refund policy
Refund & Return Policy
At Allure Decor LLC, we care about your satisfaction and want every purchase to feel right for you. Please read our updated return and refund terms below.
Return Eligibility
We accept returns under the following conditions:
- Items must be unused, unworn, and in original packaging
- Return request must be submitted within 30 days of delivery
- Both defective and non-defective items may be eligible for return, where applicable
- Items must include proof of purchase
Some items may not be eligible for return due to size or shipping limitations.
Return Process
We do not require customers to return items to a physical store location. Depending on the issue, refunds may be processed without returning the product.
If a return is required, our support team will provide the return instructions and the appropriate return address based on your order and supplier location.
All refund requests are handled through our customer support system. If Items sent without prior authorization may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect
- If the return is approved due to our error, return shipping will be covered by us where applicable
Refunds
- Refunds are processed after the returned item is received and inspected
- Approved refunds are issued to the original payment method
- Refund processing time is typically 5–10 business days after approval
- No restocking fees are charged
Exchanges
We offer exchanges only for items that arrive damaged or defective.
Please contact us before returning any item to ensure proper handling.
Contact Us
If you have any questions about returns or refunds, reach out to us at: alluredecorsales@gmail.com